The client’s history of decentralized decision-making coupled with the natural evolution of office print led to a sub-optimal print environment with uncontrolled spend.

• 4 major suppliers
• Multiple contracts for equipment, maintenance, consumables
• No governance or print policies
• Wide variance in quality of service delivery with a reactive response model
• 800 different models
• Average device age = 9 years
• Annual Spend = $36 million