What we have done

Case Studies

Case Study: Managed Print Services

Observations

The client’s history of decentralized decision-making coupled with the natural evolution of office print led to a sub-optimal print environment with uncontrolled spend.

4 major suppliers
Multiple contracts for equipment, maintenance, consumables
No governance or print policies
Wide variance in quality of service delivery with a reactive response model
800 different models
Average device age = 9 years
Annual Spend = $36 million

Objectives

The client wished to understand the intricacies of their program and to implement a sustainable, measurable program that generates substantial savings.

Baseline the program
Review current terms and audit for compliance
Benchmark the opportunity
Supplier commitment to diversity spend and environmental sustainability goals
Install a proactive, HIPAA compliant program that can meet the needs of an evolving organization

Process

Data collection and consolidation
Baseline of program
Audit contracts and collect overcharges
RFP draft, launch, and analysis
Pre-contract down select consultation
Review and implementation of MSA, SOW

Results

Initial audit recovery of $190,000
Standardize to 7 models, including a refresh cycle of new technology
Centralized the delivery of service through client helpdesk
Rationalization to a one supplier with one set of SLAs across the country

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