MRO Optimization & Supplier Management

Procurement Category

Vendor Names

  • Grainger
  • Applied
  • Fastenal
  • Unifirst
Annual Spend

Client Industry

Consumer Products


The Client had recently renegotiated contracts with its key vendors, updating price terms, incentives, KPIs, and SLAs. The Client lacked the resources to properly monitor the vendors to ensure contract compliance and overall optimal performance of its newly negotiated programs. Dryden became the Client’s partner in supplier performance management.


  • Buyer Behavior: The Client struggles with end-user behavior and compliance to negotiated programs. P-card usage is a widely accepted practice at the Client.
  • Resource Constraints: Client procurement organization was going through significant reorganization, with numerous focuses and frequent fire drills.
Through monthly reviews, Dryden is able to analyze any issues with the Client’s end-user behavior, and risks associated with widespread P-card usage.


In partnership with the Client’s MRO Category Manager, Dryden provides analytical expertise and overall support in management of the key suppliers. Dryden conducts monthly business reviews with the suppliers, analyzes spending, implements cost savings opportunities, and rectifies any non-compliance or supplier performance issues.

Benefits & Results

    • Spend Visibility: Dryden collects data directly from the suppliers to provide the Client with spend analytics and reporting dashboards.
    • Savings Realization: Opportunities for savings are identified and quantified by Dryden. These include areas such as SKU rationalization, price renegotiation and inventory reduction.
    • Compliance: The vendors are kept compliant. Dryden identifies and recovers any overcharge, missed rebates, and SLA penalties on behalf of the Client.
    • Full Value: Dryden ensures that the Client is fully utilizing its programs with these vendors and that the relationship remains mutually beneficial for all parties.

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